Services

Consulting
PBI Technology consults to small & mid-size corporate businesses about business system solutions. We specialise in Novell networking, and will also develop solutions based on Microsoft networking if required.
We develop cost-effective solutions for our clients, and we can supply, install and provide support for our solutions if required.
Senior staff have strong skills and experience in IT Project Management, managing large complex projects.

Help Desk
We provide a free but limited telephone call support for our regular clients.
Depending on the problem's nature, we endeavour to resolve it over the phone. If a quick fix is not possible, a site visit is necessary to achieve problem solution.

Maintenance Program
We provide a regular maintenance and support service for clients with such a need.
Usually clients request regular on-site visits for system support.
Maintenance agreements can be more cost-effective than hiring dedicated full-time IT support staff.
With a maintenance program, PBI Technology agrees to:

• Provide on-site support on an agreed regular basis as determined by client.
• Quarterly reviews to determine IT needs and service levels delivered.
• Billing on time and materials at agreed invoice frequency.
• Maintain full system configuration documentation.

Network Design Solutions
Network communications is one of our many strengths. With over three decades in voice & data networking, we understand the demands these services place on a network.
A well designed network supports business critical activities efficiently, and enables business to grow.
Our design solutions are cost-effective to install and support, and deliver the performance and reliability our client's demand. Solutions can be 'office oriented' for desk based job activity, or 'workshop oriented' for CAD/CAM manufacturing that also includes data communications, or a combination of both.

Design scope ranges from the desktop or workshop workstation through network cabling and managed LAN switches, to the Internet or Wide Area connection.
Our solutions are built on the strength of leading networking vendors.

We recommend Novell for network performance and security, and GroupWise for e-mail and collaborative working.

On-site Support
Our technical staff provide on-site service and support.
Tertiary qualified with proven hands-on experience, our technical staff are well versed in support of small and mid-sized businesses (SMEs).
We treat your emergency as our highest priority, and endeavour to resolve business critical network situations within four (4) hours.
This may involve a combination of phone and on-site support.

Web Presence
We understand the web is an important business tool for our clients.
We will assist with the installation, configuration and security of your company's internal web presence.
An externally hosted presence is the responsibility of your hosting partner.
We do not develop web sites.
We do however, recommend a strategic partner for all web related development and support.

Disaster Recovery Planning (DRP)
Business today relies on Information Technology to remain competitive.
The loss of a Business Critical system can spell disaster if your business is not prepared when a disaster strikes.
More than 30% of businesses cease operation within a year of experiencing a disaster without a recovery plan.

Don't let this happen to you.

We will help you prepare your business to survive a disaster.
We have processes and templates to help our clients develop an effective IT Disaster Recovery Plan (DRP).
Such a plan should form part of a larger Business Continuity Plan (BCP).
Developing a DRP is a revealing process that encompasses the entire business, including internal and external influences that impact the survivability of your business.

Auditing
We provide to clients a network inventory service to establish a baseline from which to implement a standardisation and upgrade cycle.
This audit report benefits our customers in the following ways:

• Software currency and copyright compliance
• Service Pack and Hot Fix installations
• Equipment configuration (hard drive, memory, video etc)
• Workstation user configuration
• Identify aged hardware for priority replacement
• Reduced support costs

We are often asked to troubleshoot a poorly performing network.
Poor network performance is symptomatic of several causes, the most obvious being virus infection.
However, a network protocol investigation and analysis will pinpoint high traffic workstations and indicate unnecessary protocol use on the network.
An automated scan of a network will highlight security holes available because of poor network security practices.
Network documentation and accurate cabling diagrams are the best tools available for effective and rapid network troubleshooting. Without these basic facilities, a network problem can take weeks to identify, isolate and eliminate.